We do our best to ensure every book arrives in great condition, but due to the nature of production and shipping occasionally imperfections or damage can happen.

If your book arrives damaged, please reach out within 7 days of receiving it. 

When submitting your damage claim, you’ll need to send us photos so we can assess the damage, as refunds and replacements are offered at our discretion. Please review the damage criteria below before getting in touch.

The following does qualify as damaged ✅

• Visible dents longer than 20 mm on the surface or edges of the book.
• Crushed edges and/or corners more than 20 mm.
• Spine split in half.
• A tear, rip, cut or visible scratch on the front cover or spine larger than 15 mm.
• Water damage.
• Entire pages missing.
• Very blurry digital or stencil sprayed edges that affect design.
• More than one bent or ripped page that affects the readable text.
• Misaligned digital or stencil sprayed edges more than 5mm off centre.
• Sticky residue or discolouration that can’t be removed (excluding binding glue)
• Major production defects (e.g., missing entire finish).

The following does not qualify as damaged ❌ 

• Minor dings, marks or scuffs that don’t affect readability or display on hardcover.
• Light scratches, edge snags, minor tears or nicks on pages 15 mm or less.
• Normal shelf wear (e.g., light dulling or fading).
• Small spots where foiling or colour is lightly faded.
• Slightly blurry digital or stencil sprayed edges or edges less than 5 mm off centre.
• Crushed edges and/or corners less than 20 mm.
• Slight printing variances that don’t affect readability.
• Typical binding variances (e.g., visible glue) that don’t affect use.
• Damaged blank pages.
• Residue from packaging or storage on the cover.
• Production variances within normal tolerances, such as:
• movement of foil/gloss placement
• overspray of edges (typical of the sprayed edge process) that does not affect readability
• small (less than 5mm) missing foil/ gloss
• page bleeding onto edges
• wavy pages (from printing or storage, not caused by water)

Minor damages may qualify for a partial refund, while major damages will be considered for replacement. Partial refunds and replacements are offered at our discretion, and we will always do our best to reach a fair and satisfactory outcome for everyone. We cannot guarantee replacements for our subscription books due to the nature of their exclusivity.

The above criteria are meant to offer guidance, but we understand every situation is unique, so we review each case individually with care and consideration.

Please note different materials and production processes can lead to natural variations that aren’t considered damage, for example, darker covers may show light marks more easily, and sprayed edges may have minor imperfections or shelf wear that’s typical of the process.

In order to put through replacements, we may ask you to alter a damaged book (such as marking the main edge or trimming an endpaper) and provide photos before sending a replacement. This helps prevent damaged copies from being resold and keeps the process fair for all our customers.

If we notice any misuse of our replacement policy, such as repeated claims that don’t meet the damage criteria or claims made for resale purposes or any falsification, we reserve the right to decline a damage request, decline future requests or take further action like cancelling subscriptions without notice to protect the integrity of the box.