Terms of service
SMUT & SIP LTD Terms of Service
Last Updated: 2026
By subscribing to or purchasing from us, you agree to the following Terms of Service. These are designed to be clear and fair, while protecting both you (the customer) and us (the business). Please read them carefully before placing an order.
1. Subscriptions and Box Contents
1.1 Book-Only vs Full Box
Book-Only Subscription: Includes the monthly book and a mocktail recipe card. Any extras (like artwork) are added at our discretion and are not guaranteed. Any extras included that are not part of the product (the monthly book and a mocktail recipe card) are not subject to replacements.
Full Box Subscription: Includes the monthly book, a physical mocktail and 1-2 curated items. These extras vary each month.
1.2 Skipping and Cancelling
You can skip upcoming renewals by logging into your account before your renewal date.
If you do not skip or cancel and are charged, we reserve the right not to issue a refund. Your order will be processed and dispatched as usual.
If you frequently miss payments due to not skipping properly, or skip for an extended period (e.g. 5 or more consecutive months), we reserve the right to cancel your subscription without notice to ensure fair access for others. We may change this policy at any time.
If you choose to cancel your subscription, please note this is a permanent action. We may not be able to recover your spot, and you will need to rejoin via the waitlist if you'd like to join our subscription again.
2. Payment and Pricing
Prices don't include VAT for the UK. We may charge VAT for customers in the EU at checkout under the IOSS program.
Any additional taxes or duties that are applicable, are the responsibility of the customer.
Subscription renewals are automatically billed on the 1st of each month. We reserve the right to change billing dates and you'll be notified if this is the case.
If your payment fails, your subscription may be paused until resolved or cancelled at our discretion if there are multiple fails.
3. Shipping and Delivery
3.1 Address Accuracy
It is your responsibility to ensure your delivery address is up to date and correct on your order confirmation. If your address needs to be changed, you must notify us by email as soon as possible. If your order has been despatched or the label has been made, there are no changes allowed to the address. Orders will be dispatched to the address listed in your order.
If a box is returned due to an incorrect or outdated address, we may charge an additional fee to resend it, and replacements are at our discretion.
3.2 Delivery Times
We aim to dispatch boxes at the end of each month, though timelines may occasionally shift due to supplier or carrier delays. We’ll always do our best to keep you informed through our Shipping Updates page on our website. Please note that refunds will not be issued for delays, as timing can vary depending on the nature of book production and logistics.
3.3 Customs Duties and Taxes (for International Customers)
You are responsible for any duties, customs charges or import taxes.
If you refuse to pay customs charges or do not collect your parcel and it is returned to us, we are not obligated to resend or refund your order. Any decision to issue a refund will be at our discretion and shipping and handling charges will be deducted. You may be asked to pay shipping again if you would like us to resend your book.
We are now registered for IOSS (Import One-Stop Shop) for applicable EU countries, which means VAT is collected at checkout and you should not be charged additional VAT on delivery. However, this does not apply outside the EU, and customs policies vary by country. We’ll continue to update our terms as needed.
Any additional customs duties not covered under the IOSS for EU countries, are the responsibility of the customer.
3.4 Shipping & Returns Due to Address Errors or Non-Collection
We ship all orders to the address provided at checkout or at the time of your subscription renewal. Please ensure your delivery details are correct and up to date.
If a parcel is returned to us due to an incorrect or incomplete address provided by the customer or because it was not collected from the courier or delivery office, we are unable to offer refunds for the order.
In some cases, we may be able to resend the parcel once it has been returned to us. Any reshipment will be at the customer’s expense, including any additional shipping costs incurred. Please note that if the parcel is not returned to us (e.g. lost in transit back from the courier), we are unable to resend or refund the order.
3.5 Missing or Undelivered Parcels
Once a parcel is marked as delivered by the carrier, it is considered to have reached the customer. If you have not received your parcel, you are encouraged to first check with household members, neighbours, or contact the courier directly.
If the parcel still cannot be located, please contact us within 7 days of the delivery date so we can raise an investigation with the courier. The courier must officially declare the parcel lost before we can arrange a replacement (subject to availability) or a refund (minus shipping costs). We appreciate your patience while this process is completed.
4. Refunds, Replacements, and Liability
4.1 Damaged or Faulty Items
If a product arrives damaged or faulty, please contact us within 7 days of delivery with clear photos and a description, in line with our Damage Criteria guidelines. We review each case individually and in accordance with UK consumer law. Replacements are offered at our discretion, and by subscribing or purchasing from us, you agree to the criteria outlined. These guidelines may be reviewed and updated at our discretion.
4.2 Mocktails
By subscribing to the full box, you agree to receive the mocktail included in that month's selection. While we work closely with our partners to provide accurate ingredient information on the bottle/s, we cannot guarantee the absence of allergens or cross-contamination. Please review the ingredient list on the bottle if you have allergies or sensitivities. By subscribing, you accept responsibility for ensuring the products are safe for you and that SMUT & SIP LTD cannot be held liable.
Mocktails are consumable items. Packaging may be sensitive to temperature or handling, so we recommend storing them in a cool, dry place and away from direct sunlight or valuables. Always read the label and instructions.
While we will replace items that arrive damaged or leaking, we cannot cover damage that occurs after delivery, particularly due to how products are stored or displayed. This is in line with our responsibility ending once a product is safely delivered.
Mocktails are intended for consumption only and are not designed for long-term display or decorative use. We are not liable for any damage to personal items resulting from how the product is stored, displayed, or handled after delivery.
4.3 Refund Policy
In general, we have a strict no refunds or returns policy. This applies to all monthly subscription boxes, S&S Vault purchases and preorders.
Please note, that you cannot skip your first box with us. This is required to secure your subscription spot.
Refunds that are issued are at our discretion and in line with UK consumer rights.
4.4 Preorder cancellations
All preorder purchases are final once the preorder window has closed. Because we order books and production materials specifically based on preorder quantities, we’re unable to offer cancellations or refunds after this point.
4.6 EU Withdrawal
If you are a consumer residing in the European Union, you may have a statutory right to withdraw from your purchase within 14 days in accordance with applicable consumer protection laws. Where this right applies, it is subject to any legal exceptions.
For full details of your withdrawal rights, eligibility, how to exercise your right to cancel, applicable exceptions, and the effects of cancellation, including your responsibility for the cost of returning goods, our right to withhold any refund until the returned goods have been received (or you provide evidence of having sent them back), and details of any delivery costs that are refundable under applicable law, please refer to our Cancellation Policy, which forms part of these Terms.
4.6 Replacements
Replacements are at our discretion. We review all cases against our damage criteria. By purchasing with us or subscribing to our products, you agree to the damage criteria policy laid out. Any misuse of replacements, including but not limited to repeated false claims of damaged items and/or missing packages, will result in refusal of a replacement and further action like cancellation of subscription without notice. This also applies to cases where we require you to further damage your copy before a replacement is sent out to tackle unfair reselling, and the proof of this is falsified.
5. Customer Responsibilities
Keep your contact and address information accurate.
Monitor renewal dates and skip if you do not wish to be charged.
Check customs policies in your country before ordering internationally.
Contact us promptly with any issues.
6. Waitlist
Our waitlist exists to manage demand fairly and to give everyone an equal chance to join when spots become available. When your turn comes up, you’ll receive an email with more information on how to subscribe.
Your invitation email, is solely for the person the email is addressed to. Any misuse, like sharing invitations, or signing up when you have not received your invitation yet, will lead to cancellation of the subscription with no notice.
7. Contact and Support
If you have any questions or concerns, please email us at hello@smutandsip.com. We're a small team, but we’ll do our best to get back to you promptly.
Thank you for being part of the S&S community.